Frequently Asked Questions

We’ve compiled answers to the most common questions about our products and services. If you don’t find the answer here, feel free to Contact Us for further assistance.

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What types of hair do you offer?

At OJA Hair, we offer a curated selection of luxury, 100% raw human hair products designed to cater to every style and preference. Our collection includes:

  • Raw Bundles: Crafted from premium, ethically sourced raw human hair, available in lengths ranging from 16 inches to 30 inches, with textures including straightbody wave, and curly.
  • HD Lace Wigs: Featuring 13x6 full frontal wigs and 5x5 closure wigs for a seamless, natural look. Most wigs come with a pre-plucked hairline and pre-bleached lace knots, giving you a skin like blend. Our wigs are perfect for achieving a variety of styles, from sleek ponytails to voluminous curls.
  • HD Lace Frontals & Closures: Available in 4x45x5, 13x4 and 13x6 sizes, these lace pieces provide flawless blends and allow for versatile styling options. All lace comes pre-plucked.

Whether you’re looking for a bold transformation or a subtle enhancement, our collection is tailored to give you a luxurious, long-lasting, and tangle-free experience. Every product is designed to empower you to feel your absolute best!

How long does processing and shipping take?

How long does shipping and processing take?

At OJA Hair, we aim to get your order to you as quickly as possible while ensuring premium quality. Here’s what to expect:

  • Ready-to-Wear Products: Processing takes 24 hours to 3 business days, with delivery taking an additional 3-14 days depending on your location.
  • Canada & USA Orders: Shipping typically takes 5-7 business days.
  • International Orders: Shipping takes approximately 7-14 business days.
  • Custom Looks: Processing time for custom orders is longer, starting from 14+ business days, with shipping times based on your region.

Feel free to reach out if you have any questions about your order’s timeline, and see our Shipping Policy for more information.

Do you accept returns or exchanges?

Yes, we accept domestic returns or exchanges within 14 days of receiving your order, provided the product is in its original condition and packaging. Please note:

  • Custom-made wigs are non-refundable.
  • Returns will only be accepted if the hair is in its original condition, with the tag still attached, the lace uncut, and no signs of wear.
  • To initiate a return, kindly send us an email, and we will provide further instructions.

For full details, please refer to our Return Policy

How do I care for my OJAHair products?

To ensure longevity and maintain the quality of your hair:

  • Gently wash your extensions or wigs with sulfate-free shampoo and conditioner.
  • Air dry or use a low-heat blow dryer.
  • Store your wigs and extensions properly in a satin or silk bag to prevent tangling and damage.

Check out our Hair Care Guide for more detailed instructions.

How long will my OJAHair last?

With proper care, our wigs and extensions can last up to 5-10 years or more, depending on the product and how often it’s worn. Our high-quality raw hair is designed to maintain its softness and silkiness with consistent care.

See our Hair Care Guide to learn more.